Incident detected

Incident Report for RaiseNow

Resolved

This incident has been resolved.
Posted Aug 25, 2024 - 10:35 CEST

Update

We have identified the cause of the incident and are actively working on a resolution.

Affected functionality includes Hub showing TWINT payments staying on pending for a continous period of time. These will eventually transition to succeded if they were successful or failed otherwise.

EDIT: Some payments were failing during the time of ~19:22 CEST until ~19:36 CEST.
Posted Aug 24, 2024 - 21:28 CEST

Monitoring

We are aware of an issue affecting our services and currently working on identifying its root cause.
You can expect an update on the incident in the next hour.
Posted Aug 24, 2024 - 20:04 CEST
This incident affected: Payment Services.